Check that your spam filter is adjusted so that you are able to receive mail from email@example.com. This is very important of late the occurrences when our support cannot reach our customers in time because our letters are being rejected by their anti-spam programs, are becoming rather frequent. We answer ALL support requests within 48 hours, but usually it takes much less time.
It is most preferable that you use the online support form. This way you can be sure that your inquiry reaches us. Please check that you give a VALID e-mail address.
Please be as detailed as possible. If you are experiencing problems with hardware incompatibility, specify the EXACT MODELS of your capturing devices, CD or DVD drives, video or photo cameras, sound cards, CPUs, etc, depending on the problem you have. Give a step-by-step description of your actions, error messages, when they appear. This way it will be possible for us to reproduce your error and fix it.
If for some reason you are not satisfied with our software and would like your payment to be refunded, please check our refund policy page.
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